Returns & Exchanges
At Poundstretcher, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most items. Simply bring your unused products back to any of our stores with a valid receipt for a full refund or exchange.
Check Eligibility
Ensure your item is in its original, unopened packaging and was purchased within the last 28 days.
Gather Documentation
Locate your original store receipt or proof of purchase, as this is required to process any refund or exchange.
Visit a Store
Take your item and receipt to the customer service desk at any Poundstretcher location nationwide.
Receive Refund
Once verified, our team will process your refund back to your original payment method or provide an immediate exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing